Privacy Policy

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As the sole owner of Everest Property Buyers Agency,  I understand that privacy is important to you.  It is also subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act) and which govern how private sector organisations handle personal information.

 The Privacy Policy is designed to protect clients' personal information. The policy outlines how we collect, store, use, protect, and manage the information provided by clients. In order to assist clients in purchasing a property, personal information will need to be obtained. 

We will not disclose any personal information, unless:

• It is to be used to assist in the search and negotiation of a property that fits your requirements; or
• It is to be used to market the Agent with your consent; or
• Such information as required by law to be disclosed

You may access this  file relating to your brief, at any time. This shall be done by contacting the agency. You also have the right to correct any information that may be inaccurate, incomplete or out-of-date.

What personal information do I collect?

Personal information means any information that can identify you.

The agent may obtain personal information to provide services and manage relationships with clients. When clients acquire services, they may be asked to provide certain details, including their name and contact information, property preferences, budget for the purchase, birth date, income, and other financial information. 

 At times, personal information may need to be collected about individuals who are not customers of the Agent, such as business contact details of company representatives with whom the agent interacts.

Generally, sensitive information about clients—such as race, political beliefs, religion, or health—will not be collected unless necessary to provide services. If sensitive information is required, consent will be sought at the time of collection, unless an exception applies.

How is personal information collected and stored?

 The collection of personal information will depend on how clients interact with the Agent or the services they request. Personal information may be collected through an enquiry form on the website, during discovery or strategic calls, through the completion of a buyer's brief, or verbally during a personal consultation with the agent.

The Agent takes reasonable steps to ensure the security of personal information held, protecting it from risks such as loss, unauthorized access, destruction, use, modification, or disclosure.

How is personal information used?

The policy is to use personal information only for the primary business purposes for which it was collected. The personal information collected may be used to:

• Provide clients with services or information they have requested
• Notify clients about other services or promotions from time to time
• Manage the relationship with clients

If clients wish to stop receiving notifications the Agent's services or promotions, they can inform so. By providing personal information, clients consent to receiving communication from the agent via phone calls, SMS messages, and email.

Will personal information be given to anyone else?

 The policy is designed to maintain the confidentiality of all personal information held by the Agent and to prevent its misuse. The agent does not sell, rent, or trade personal information with third parties.

However, in certain circumstances, personal information may be disclosed as below:

• Legal disclosures may need to be made to law enforcement agencies, government bodies, courts, or external advisers.
• Personal information may be shared with third parties when related to the provision of services. Clients will be informed of such disclosures when they request services from the agency.

Additionally, personal information may be disclosed to third parties that the agent contracts for specialized functions, such as mailing houses and printing companies. In these cases, steps will be taken to ensure that those contractors comply with the Privacy Act and are authorized only to use personal information for the functions required by the Agent.

How can you access and correct your personal information?

 Under the Privacy Act, clients have the right to seek access to information held about them, although there are some exceptions. Clients also have the right to request corrections to any inaccurate, incomplete, or outdated information. The Agent's  policy is to consider requests for access or correction in a timely manner.

To provide access to personal information, the agency would typically supply a printout of the relevant information from current databases or photocopies of records held in paper files.

Questions

 If clients have any questions about the privacy policy, wish to lodge a complaint regarding the handling of their personal information, or seek to access or correct their personal information, they are encouraged to contact us directly.

Phone: 0402 520 095

Email: prakash@everestpropertybuyers.com.au

Address: 67 Budapest Street Rooty Hill NSW 2766

This privacy policy may change from time to time.
Last Updated: June 2025